MotionFly
Refund Policy

Refund Policy

Last updated: March 9, 2025

1. Introduction

Welcome to Motionfly, operated by Shahadat Sajib and our team (“Company”, “us”, “we”, or “our”)!

Below is our Refund Policy, we invite you to carefully read the following pages. It will take you approximately 5 minutes.

This Refund Policy governs your use of our web pages located at https://motionfly.co/ operated by Motionfly (hereinafter referred to as “Service”).

Our Terms and Conditions (“Terms”) and Privacy Policy also govern your use of our Service. Please read them here: https://motionfly.co/terms and https://motionfly.co/privacy.

Your agreement with us includes this Refund Policy, our Terms, and our Privacy Policy (“Agreements”). You acknowledge that you have read and understood Agreements, and agree to be bound by them.

If you do not agree with (or cannot comply with) Agreements, then you may not use the Service, but please let us know by emailing at [email protected] so we can try to find a solution. This Refund Policy applies to all visitors, users, and others who wish to access or use Service.

2. Subscription Cancellation

As stated in our FAQ, you have the freedom to cancel your subscription at any time. When you cancel:

  • Your subscription will remain active until the end of your current billing period.
  • You will continue to have access to our services until the end of the paid period.
  • No further charges will be made after cancellation.

3. Refund Eligibility

We offer refunds under the following conditions:

  • Within the first 30 days of your initial subscription purchase.
  • If we fail to deliver your project within our promised 48-72 hour turnaround time (as stated in our service guarantee).
  • If our service experiences extended technical difficulties that prevent delivery.
  • If we are unable to process your video due to format incompatibility (after attempting standard format conversion).

4. Non-Refundable Situations

Refunds will not be issued in the following cases:

  • After the 30-day period has expired.
  • For partially used subscription periods.
  • If the service was used and deliverables were accepted.
  • For requests that violate our Terms of Service.

5. Refund Process

To request a refund:

  1. Contact our support team at [email protected].
  2. Provide your account details and reason for the refund.
  3. Include any relevant project information.

We will review your request within 2 business days and process eligible refunds via Dodo Payments, our payment processor, within 5-10 business days. See Dodo Payments terms at https://dodopayments.com/terms-of-use.

6. Subscription Pausing

As stated in our FAQ, we offer flexible subscription management. You have the option to pause your subscription if you temporarily don’t need our services. This allows you to maintain your account while pausing payments until you’re ready to resume. There’s no minimum pause duration, ensuring it aligns with your current needs.

7. Payment Method Refunds

Refunds will be processed by Dodo payments to the original payment method used for the purchase. Processing time may vary depending on your payment provider.

8. Special Circumstances

We evaluate refund requests that fall outside of these guidelines on a case-by-case basis. Please contact our support team at [email protected] to discuss your specific situation.

9. Contact Information

For any questions about our Refund Policy or to request a refund, please contact us at: